Returns

If you are not fully satisfied with your order, a return can be requested. Provided the item(s) are unworn, unused, unwashed and in a perfect resalable condition.

 

Items that are torn, damaged or soiled due to improper use or washing cannot be accepted and shall either be returned to you or you may incur a fee reduced from your overall refund amount.

Returns of damaged items will be accepted when the following guidelines are followed:

 

  • The customer must contact us within 7 working days of receiving the parcel to advise of the return, outlining the damage and including photographic evidence.

  • In the case of damaged items, we will refund the cost of return postage to the customer upon receiving a receipt.

  • The customer MUST obtain a 'Proof of Posting' when returning items.

  • We will issue a refund upon receipt of the returned item.
     

  • Children's items and head to toes are non-refundable or exchangeable. This is due to the fact that they are tailor-made when ordered. Please contact us if you are unsure on what size to order before you place your order and we can help you pick the correct item.

 

Returns of items that are not damaged will be accepted when the following guidelines are followed:

 

  • The customer must contact us within 7 working days of receiving the parcel to advise of the return.

  • The customer must pay the cost of returning the unwanted item to us.  we will not refund any postage costs.

  • The customer MUST obtain a 'Proof of Posting' when returning items.

  • We will issue a refund upon receipt of the returned item.

Made to Order

Unfortunately, we do not accept returns on made to order items.  We can alter or make adjustments to the garment.

 

The customer must pay for all the postage charges incurred when an alteration is required.

 

Important Notice

Unfortunately due to the current situation, some of our suppliers are closed,  however, we do have some materials in stock. So please contact us before placing your order so we can advise you what we have available.  Also, your items may take a few days more to arrive

 

Stay Safe & Thank You.